Introduction
This Privacy Policy is published by kclub99 ("we", "us") and takes effect from 1 January 2026. This Policy applies to all users who access the kclub99 website at kclub99.one, including those who register as members, make deposits, use gaming services or contact our support team.
By using the kclub99 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any of the terms here, you are advised not to continue using our platform.
This Privacy Policy should be read together with the Terms and Conditions of kclub99. Both documents form the complete agreement between you and kclub99 regarding the use of this platform.
Information We Collect
kclub99 collects your personal information through several means, including when you register an account, make deposits or withdrawals, contact customer service, or during normal use of our platform. The information collected includes the following:
Registration and Identity Information
- Full name as stated on your MyKad or official identity document
- Date of birth (to verify that you are aged 21 and above)
- Identity card number (MyKad) or passport number
- A valid and active email address
- Mobile phone number
- Account password (stored in a hashed format that cannot be read)
Financial and Transaction Information
- E-wallet account details (Touch 'n Go, Boost) used for deposits and withdrawals
- Bank account number for transactions via FPX or DuitNow
- Crypto wallet address (USDT, BTC, ETH) where applicable
- Deposit and withdrawal transaction history including amounts and dates
Technical and Usage Information
- IP address and information about the device used
- Your web browser type and version
- Login data including session time and location
- Gaming activity records and betting preferences
- Cookie data and website tracking technologies
How We Use Your Information
The personal information you provide is used solely for legitimate purposes related to the operation of the kclub99 platform. We will not use your data for any other purpose without prior notice.
| Purpose of Use | Legal Basis | Description |
|---|---|---|
| Account Management | Contract Performance | Creating and managing your member account, including the login process and account security |
| Transaction Processing | Contract Performance | Processing deposits and withdrawals via your chosen payment method |
| Identity Verification (KYC) | Legal Obligation | Ensuring you meet the age requirement of 21 and above and preventing fraud |
| Customer Service | Legitimate Interest | Providing technical support and resolving issues via live chat or email |
| Platform Improvement | Legitimate Interest | Analysing usage patterns to improve the overall user experience |
| Marketing Communications | Consent | Sending promotional information and bonus offers only if you have agreed to receive them |
Data Storage and Security
kclub99 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration or destruction. These measures include the use of SSL encryption during data transmission, role-based access controls, intrusion detection systems and regular access log auditing.
Your personal data is stored on secure servers protected by firewalls and physical security procedures. Data retention periods depend on the purpose of collection:
- Active account information is retained for the duration your membership remains active
- Financial transaction records are retained to meet legal and regulatory requirements
- Customer support communication logs are retained for a reasonable period for reference purposes
- Technical data and usage logs are retained for a limited period for security and system improvement purposes
While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to keep your account password confidential and to notify us immediately if you suspect any suspicious activity.
Sharing Information with Third Parties
kclub99 does not sell, rent or disclose your personal information to third parties for independent marketing purposes. However, we may share your information in the following limited circumstances:
- Payment Service Providers: Transaction information is shared with payment processors such as e-wallet gateways and banks to enable deposits and withdrawals to be processed accurately.
- Game Providers: Required game data is shared with gaming software providers to ensure game sessions run smoothly and betting records are stored correctly.
- Legal Requirements: We may disclose your information if required by law, court order or a valid request from relevant authorities.
- Fraud Prevention: Certain information may be shared with identity verification and fraud prevention service providers to protect our platform and members.
All third parties we deal with are required to comply with equivalent data security standards and are not permitted to use your information for any purpose other than what is specified in the service agreement with us.
Your Rights as a User
As a kclub99 member, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights. To make any request relating to privacy rights, you may contact our 24/7 support team via live chat or by sending an email to [email protected].
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right of Rectification: If your information is inaccurate or outdated, you have the right to request that we correct it promptly.
- Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.
- Right to Restrict Processing: You can request that we limit how we use your data in certain situations while a dispute is being resolved.
- Right to Object: You have the right to object to the processing of your information for direct marketing purposes. Your request will be processed without delay.
- Right to Data Portability: You can request the data you have provided to us in a machine-readable format for transfer to another service provider.
Links to Third-Party Websites
The kclub99 platform may contain links or references to third-party websites. This Privacy Policy applies only to websites and services operated directly by kclub99. We are not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information. Your access to third-party websites is at your own risk.
Children's Privacy and Age Requirements
The kclub99 platform is strictly for individuals aged 21 and above. We do not knowingly collect, store or process personal information of individuals under the age of 21.
During the registration process, you are required to confirm that you have reached the specified age. Our identity verification (KYC) process includes an age check based on the identification document provided. If we find that information has been collected from someone under the age of 21, we will take immediate steps to delete that information and close the account in question.
If you have reason to believe that someone under the age of 21 has registered an account with kclub99, please contact our support team immediately at [email protected].
Amendments to This Privacy Policy
kclub99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry developments. You will be notified of any significant changes via your registered email or an in-platform notification before the changes take effect.
The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically. Your continued use of the kclub99 platform after any amendments means you accept and agree to the updated Privacy Policy.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or kclub99's handling of your personal information, please contact our customer service team, available 24/7 in Malay and English.
- Live Chat: Available 24/7 directly through the kclub99 platform. We will respond in a short time.
- Email: Send your enquiry to [email protected] and our team will get back to you.
For any privacy-related complaints that cannot be resolved through our support channels, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.